Website Perpetual Partnerships Ltd

Job Title: Technical Support Engineer- Dewatering Pumps and Light Towers
Salary: £45-£50k + 7.5% annual bonus
Location: Remote/ UK Wide Coverage

 
Job Mission: Purpose:
To contribute to the profitability of the company’s Power division of the business, by technically supporting teams and customers to increase parts & service sales.

Key Responsibilities:

  • To provide customers with technical support for Dewatering Pumps and Lighting Towers
  • Provide customer support to resolve technical and application problems. Including occasional on site presence
  • Warranty Claim handling
  • Service Bulletin Administration
  • Support dealers with warranty claims as and when required.
  • Support service Operations Manager with work in progress management.
  • Provide on-site and remote support for service engineers.
  • Preparation and provision of internal and external  technical service training
  • To provide a first-class level of customer support to our customers.
  • Undertake special project work as required.
  • Attend annual product training at our factories in Spain and Italy.

 

Skills, Knowledge and Experience Required:
Essential

  • Excellent technical knowledge of dewatering Pumps
  • Proven experience of Customer Support
  • Self-Motivated
  • Organised
  • Able to work individually and as part of a team
  • Excellent interpersonal skills
  • Good standard of presentation skills
  • PC literate, web experienced

 

Desirable:
Good basic knowledge of Light Towers, Battery energy solutions, Diesel Generators,

 
Company Information:
Guided by a forward-thinking approach to innovation, the division designs, manufactures and markets a comprehensive range of mobile and energy-efficient generators, light towers, dewatering pumps, and ESS (Energy Storage Systems). These are used in a wide range of industries including construction, mining, oil and gas, and rental.

 

 

Essential

Desirable

Attainments

(education, qualification)

National certificate in mechanical engineering

Apprentice trained

Knowledge of systems

 

Knowledge

(Knowledge, experience & background)

High quality engineering background

Technical service experience of generators/lighting towers/pumps/ESS Systems

Product & service knowledge of lighting towers & centrifugal/piston pumps

Circumstances

(any special demands of the job, such as ability to work unsocial hours, travel abroad, etc)

 

Prepared to travel throughout UK and Ireland

Travel overseas for training

 

 

Competencies

Essential

Desirable

Adaptability – ability to modify style in order to achieve results and maintain effectiveness.

x

 

Business Focus – Understands and demonstrates an awareness of the link between their role and the business. 

x

 

Creative Thinking – Ability to identify alternatives to current thinking.  Ability to develop and implement innovative solutions to problems

 

x

Critical Thinking – Ability to reason logically and to recognise assumptions; to evaluate options and reach sound decisions.

x

 

Impact & Influence – Ability to positively persuade, convince and impress others in order to achieve results.

x

 

Integrity – Ability to maintain organisational, ethical and social values in all business activities.

x

 

Communication – Ability to express ideas and receive and exchange information clearly

x

 

Planning & Organising – Ability to establish and implement a systematic course of action to achieve an objective effectively and efficiently

x

 

Teamwork – Utilizing appropriate interpersonal styles and methods during group interactions.

x

 

Quality – Ability to promote, develop and maintain a culture conducive to quality throughout the organisation; and to improve it’s performance

x

 

Technical Knowledge – Having an understanding and an ability to use technical/professional knowledge & information. 

x

 

Customer Focused – Maintain clear focus on customer satisfaction; take action when needed to meet the expectations of the customer.

x

 

 

Company Benefits:

  • 25 days holiday, plus bank holidays per year
  • Pension – after the qualifying period (6 months after auto-enrolment) he can join a full pension scheme with 5% employee contribution and 10% employer contribution.
  • Life assurance 1 x basic salary increases to 4 x basic salary once joined full pension scheme.
  • Private medical (taxable benefit)
  • MediCash – taxable benefit, but allows employees to claim back money for things like opticians, dentists, etc. 
    • Work pattern: 39- 42 hrs
    • Company car

You will possess a good knowledge of the construction industry, self motivated and be able to work individually and as part of a team. As you are customer facing you will have excellent interpersonal skills, be PC literate & hold a clean driving licence.

If you are ready to make a significant impact and work for a global leader, we invite you to apply. Please submit your CV or call 07970 167262.

 

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We have a unique and intricate understanding of the technical recruitment market. We are focused on quality of service rather than on sales and KPI’s.

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