Website Perpetual Partnerships Ltd

Job Title: Technical Support Engineer- Diesel Generators and Energy Storage Systems
Salary: £45-£50k + 7.5% annual bonus
Location: Remote/ UK Wide Coverage

Job Mission: Purpose:
To contribute to the profitability of the company’s Power division of the business, by technically supporting teams and customers to increase parts & service sales.

Key Responsibilities:

  • To provide customers with technical support for generators and Energy Storage Systems
  • Provide customer support to resolve technical and application problems. Including occasional on site presence
  • Warranty Claim handling
  • Service Bulletin Administration
  • Support dealers with warranty claims as and when required.
  • Support service Operations Manager with work in progress management.
  • Provide on-site and remote support for service engineers.
  • Preparation and provision of internal and external  technical service training
  • To provide a first-class level of customer support to our customers.
  • Undertake special project work as required.
  • Attend annual product training at our factories in Spain and Italy.


Skills, Knowledge and Experience Required:

  • Excellent technical knowledge of Diesel Generators or Energy Storage Systems
  • Proven experience of Customer Support
  • Self-Motivated
  • Organised
  • Able to work individually and as part of a team
  • Excellent interpersonal skills
  • Good standard of presentation skills
  • PC literate, web experienced


Good basic knowledge of at least two of the following: ESS Systems, Diesel Generators. Clean driving license

Company Information:
Guided by a forward-thinking approach to innovation, the division designs, manufactures and markets a comprehensive range of mobile and energy-efficient generators, light towers, dewatering pumps, and ESS (Energy Storage Systems). These are used in a wide range of industries including construction, mining, oil and gas, and rental.






(education, qualification)

National certificate in mechanical engineering

Apprentice trained

Knowledge of systems



(Knowledge, experience & background)

High quality engineering background

Technical service experience of generators/lighting towers/pumps/ESS Systems

Product & service knowledge of lighting towers & centrifugal/piston pumps


(any special demands of the job, such as ability to work unsocial hours, travel abroad, etc)


Prepared to travel throughout UK and Ireland

Travel overseas for training






Adaptability – ability to modify style in order to achieve results and maintain effectiveness.



Business Focus – Understands and demonstrates an awareness of the link between their role and the business. 



Creative Thinking – Ability to identify alternatives to current thinking.  Ability to develop and implement innovative solutions to problems



Critical Thinking – Ability to reason logically and to recognise assumptions; to evaluate options and reach sound decisions.



Impact & Influence – Ability to positively persuade, convince and impress others in order to achieve results.



Integrity – Ability to maintain organisational, ethical and social values in all business activities.



Communication – Ability to express ideas and receive and exchange information clearly



Planning & Organising – Ability to establish and implement a systematic course of action to achieve an objective effectively and efficiently



Teamwork – Utilizing appropriate interpersonal styles and methods during group interactions.



Quality – Ability to promote, develop and maintain a culture conducive to quality throughout the organisation; and to improve it’s performance



Technical Knowledge – Having an understanding and an ability to use technical/professional knowledge & information. 



Customer Focused – Maintain clear focus on customer satisfaction; take action when needed to meet the expectations of the customer.




Company Benefits:

  • 25 days holiday, plus bank holidays per year
  • Pension – after the qualifying period (6 months after auto-enrolment) he can join a full pension scheme with 5% employee contribution and 10% employer contribution.
  • Life assurance 1 x basic salary increases to 4 x basic salary once joined full pension scheme.
  • Private medical (taxable benefit)
  • MediCash – taxable benefit, but allows employees to claim back money for things like opticians, dentists, etc. 
    • Work pattern: 39- 42 hrs
    • Company car

You will possess a good knowledge of the construction industry, self motivated and be able to work individually and as part of a team. As you are customer facing you will have excellent interpersonal skills, be PC literate & hold a clean driving licence.

If you are ready to make a significant impact and work for a global leader, we invite you to apply. Please submit your CV or call 07970 167262.


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We have a unique and intricate understanding of the technical recruitment market. We are focused on quality of service rather than on sales and KPI’s.


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